Answers to the most common questions about the Prostrona app (phone and desktop) and your website panel. If your question is not answered here, email or call us.
Contact
- Email: kontakt@prostrona.pl
- Phone: +48 663 099 054
We handle complaints within 14 days of receiving them (§11 of the Terms of Service).
Frequently asked questions
How do I sign in?
Sign in with the same email address and password you use in the browser. In the browser, the panel is at logowanie.prostrona.pl. We create your account together with your website and send you an invitation by email.
I forgot my password
On the sign-in screen, choose “Forgot your password?”, enter your email address and open the link in the message. The new password works straight away in the app and in the browser. Once signed in, you can also change your password in Account settings.
How do notifications work?
The app notifies you about two things: a new submission from the contact form on your website and a change published on your website. The first time, your phone asks whether to allow notifications.
- Turning them on or off: in your system settings. On iPhone: Settings → Notifications → Prostrona. On a Mac: System Settings → Notifications → Prostrona. On Windows: Settings → System → Notifications.
- Signing out turns notifications off on that device. They start again when you sign back in.
How do I add photos from my phone to my website?
There are two ways:
- Share. In Photos (or another app), select the photos, tap Share and choose Prostrona. Then open the editor in the Prostrona app (“Edit website” in the panel). The shared files appear above the message field: tap “Attach”, say what to do with the photos and send.
- Camera or library. In the editor, tap the paperclip next to the message field and add photos. Your phone lets you take a photo with the camera or pick one from your library.
You can share a link or text the same way. PDF files and videos are not supported.
Is there a desktop app?
Yes. Download Prostrona for Mac and Windows from app.prostrona.pl. Sign in with the same account you use in the browser and on your phone.
AI credits
Changes you ask for in the editor chat use AI credits, while editing text and photos by hand uses none. In the phone app you can see your credit balance and history, but you cannot buy credits there. You can top up credits at prostrona.pl in a web browser.
How do I delete my account and data?
In the panel, open Account settings (on a phone, the gear icon in the top bar). In the “Delete account” section, choose “Request account deletion” and confirm. We delete your account and website data within 30 days, and until then you can withdraw the request.
We keep invoices and billing records for 5 years, as Polish tax and accounting law requires. You can also request deletion by email: kontakt@prostrona.pl.